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Wednesday, August 22, 2012

Back to Basics - 3 Steps to Success in Conducting Interviews and Interrogations

Make no mistake about it, investigative interviewing and criminal interrogation are complex, psychologically demanding tasks. Understanding human nature and the dynamics of communication along with knowing the rules of persuasion and influence, listening to verbal behavior, observing non-verbal signals and paralinguistic cues as well as documenting any physiological changes, grooming gestures, emblems, and micro-expressions of emotion you observe during the interview can be overwhelming. Understandably, it is easy to miss much of what is going on during the interview or interrogation, let alone knowing what the subject said.

But as with almost any task regardless of how complex, there are basic aspects which will be responsible for the majority of your success. Quite simply this is the "80/20 rule" which states that approximately 80% of your success will come from about 20% of your activities. Within the area of investigative interviews and criminal interrogations we can break that down into three main ingredients, if you will, which if present within your interviews and interrogations will greatly enhance your ability of a successful outcome by obtaining as much truthful information the subjects has within his or her memory.

1) Do your background: One of the fundamentals of effective interviewing is knowing the facts of your case and the strength of any available evidence. Have you ever been asked at the last minute to fill in on an interview or interrogation for a detective who may have been tied up on another task, and you get the "5-second briefing" before walking into the interview room? How effective can you be in that situation? The reality is, not very. You will just be the scribe and learn as you go along during the interview process. As investigators, we can be much more effective individually and as a team when we plan and prepare for the interview or interrogation well in advance of walking into the room by conducting a thorough case review and developing an interrogative strategy.

Back to Basics - 3 Steps to Success in Conducting Interviews and Interrogations

Planning and preparation while developing background information also includes knowing as much as possible about the individual you will be talking with. What is this individuals background? Prior arrests? Married? Children? Pets, Hobbies? Social circles? Religious beliefs? Gang affiliations? and on, and on. The more you know about the individual, the better your chances are of developing rapport and gaining the individuals trust and cooperation.

2) Ask open questions: By open questions I am referring to questions such as, "tell me everything that happened yesterday from the time you woke up until you ended your day", or "describe in detail everything that happened regarding the assault", or "tell me about your relationship with Mr. Johnson." Questions like these are open-ended, allowing for the individual to provide a free narrative response without any influence from the interviewer. Part of the importance of this type of question is that we obtain information rather than give information away, and there is limited contamination from the question itself. Asking a question such as "were you at Bob's Burger Barn yesterday at 2:00?" instantly tells the subject important facts about your investigation such as 'time' and 'location'. Now the individual can easily construct an alibi covering where he was yesterday at 2:00, if he hasn't planned it out already, and sometimes it may be unverifiable making it difficult to dispute it. However, if the individual responds to an open question such as "tell me everything that happened yesterday from the time you woke up until you ended your day" and they interject the time of the crime on their own, that may be significant. Why did they choose to put that specific time in their statement? After obtaining the initial response from an open question, whether in a written statement or an oral interview, you then review and ask clarifying questions to expand upon what they stated, again, using an open-question style such as "tell me more about...", or "you stated you arrived at the party at 7:30, describe in detail everything that happened upon your arrival." Continue to ask clarifying, memory-probing questions to develop the information that the individual provided.

3) Listen to what they say: This by far is one of the most important aspects of conducting effective investigative interviews or criminal interrogations. It seems rather obvious, but in practice, many investigators do not really listen to what the individual said. Often times the investigator is working down a list of questions and while the individual is responding to one question, they are already thinking about the next question they plan on asking. Also, sometimes the investigator is so caught up in looking at the non-verbal behavior, eye movements, hand and foot movements, 'lint-picking' or other grooming gestures and trying to assess what that all means, but the verbal cues are being missed.

The importance of this cannot be understated because much of the recent research on deception has indicated that verbal cues are more diagnostic of deception than non-verbal cues. Researchers have recommended that police focus on what people say rather than what they do during interviews since it has been shown that truthful accounts differ from fabricated accounts in various ways which can be identified by really listening to their account. Also, by understanding principles of investigative statement analysis and by really listening to the words the individual uses, you will be able to discern subtle differences in the content of their language and word choices leading to a better assessment of their veracity. Sometimes what appears to be a denial may not be, but it can be easily missed if you do not pay attention to the individuals language.

In summary, there are certainly no short-cuts to conducting effective interviews or interrogations, and it is my opinion that the more training you have and the more experience you gather from the application of the techniques and information, the more effective you can be. I strongly suggest attending all the training classes and seminars you can to enhance your interview and interrogation skills. However, by applying the basic principles above such as obtaining as much background information on the case and the individual as possible, and developing rapport and trust with them, and ask open-ended questions geared towards information gathering, and really listen to their responses, you will be 80% there.

Back to Basics - 3 Steps to Success in Conducting Interviews and Interrogations

Wesley Clark is the owner of LIES Linguistic Interrogation Expert Services, as well as the administrator of the Interview and Interrogation Group, and a 23 year veteran of law enforcement.
http://www.truthsleuth.com
http://www.lies.igroops.com

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Friday, June 29, 2012

175 Power Verbs and Phrases for Resumes, Cover Letters, and Interviews

While you're revamping your resume or cover letter or constructing your proof-by-example stories for interviews, you'll find you need to watch your word choice. Why? Communication is powerful if the words we use to communicate are powerful. That's not all it takes, but the right words make for a good beginning.
So as you craft achievement statements or write paragraphs that sell your skills or draft interview responses to knock the employers' socks off, consider these suggestions:
Use verbs in active tense, not passive tense. Use verbs that convey power and action. Use verbs that claim the highest level of skill or achievement you can legitimately claim. Use verbs to accurately describe what you have done on the job. Use adjectives and adverbs sparingly, but when you use them, use them well. Use nouns that are as specific and as descriptive as possible. Use numbers whenever possible. Use the most impressive (and still honest) form of the number you use. Never lie! It IS NOT worth it. It WILL catch up with you. Proofread all your verbs and nouns for agreement, tense and appropriateness. Here, then, are 175 powerful verbs and phrases to make use of in resumes, cover letters and interviews:
abated abolished accelerated accomplished achieved actively participated administered advanced advised aggressively analyzed applied assumed a key role authored automated built hired closed coached co-developed codirected co-founded cold called collected co-managed communicated completed computerized conceptualized conducted consolidated contained contracted contributed controlled convinced coordinated cost effectively created critiqued cut dealt effectively decreased defined delivered designed developed developed and applied directed doubled earned eliminated emphasized enforced established evaluated exceeded executed exercised expanded expedited facilitated filled focused formulated fostered founded gained generated ground-breaking headed up helped identified implemented improved increased initiated innovated instituted instructed integrated interviewed introduced investigated lectured led leveraged maintained managed marketed motivated negotiated orchestrated organized outmaneuvered overcame oversaw penetrated performed permitted persuaded planned played a key role positioned prepared presented prevented produced profitably project managed promoted proposed prospected protected provided published quadrupled ranked received recommended recruited reduced removed renegotiated replaced researched resolved restored restructured reversed satisfied saved scheduled scoped out selected self-financed set up sold solved staffed started stopped streamlined substituted supervised taught tightened took the lead in trained trimmed tripled troubleshooted turned around upgraded yielded While you certainly can use the list anytime you're looking to say something in a more powerful way, you can also use it to help jog your memory about accomplishments on present and past jobs that you might otherwise overlook. Also, consider using the list to help you refine your resumes and cover letters to be more powerful in their presentation and communication.

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175 Power Verbs and Phrases for Resumes, Cover Letters, and Interviews

Cheryl Lynch Simpson is a Spiritual Director and Solutions Coach who helps women discover and create the life they've always wanted to live. Cheryl is the author of over 30 print/Internet articles and the founder of Coaching Solutions For Women, a coaching website that produces and showcases career, business, and life solutions that improve the life balance of today's busy women. For a complimentary copy of her latest e-book, Ten-Minute Stress Zappers for Women Service Business Owners, visit http://www.coachingsolutionsforwomen.com.

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Friday, June 22, 2012

Is the Oil Change Due? How Often Should I Change Car Oil?

If you are looking for the quick and dirty answer, then it's the first of 3000 miles or 3 months. But on any given day, you can ask ten people and may get at least 2 different answers. The answer variation lead me to conduct an extensive, detailed research. The research answered explained yet another interesting question. Why would two identical cars experience engine failure at different odometer reading. One runs for 300,000 miles, while others fails before reaching 50,000.

The majority of vehicle manufacturers suggested that passenger car and light truck gasoline engines driven under normal conditions should get an oil change once a year or every 7,500 miles. I went on to find a description for normal driving conditions. One hundred college students were interviewed to determine the description of their own driving. You may stereotype college students driving as sever conditions, but three in four thought their driving is of normal condition, while answering yes to one of the following questions.

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Do you encounter frequent short trips during cold weather?

Is the Oil Change Due? How Often Should I Change Car Oil?

Do you drive in city traffic (stop-and-go traffic)?

Do you drive in dusty condition?

Do you drive on the on the highway during hot weather?

If you answered yes to any of the questions, then you're driving is considered of severe condition. Some so called experts claim that the 3000 miles rule is a myth that oil companies came up with to increase their profits. This maybe true if you are buying a brand new car, and do not plan to keep it for an extended period of time. However, lets look at it from a different perspective. Frying oil. You can use the same oil in the pan for multiple uses. Some people use the same oil 10 times, and some others are not willing to use it more than 2 times.

However, you would notice the change in color, and the thickness of the oil over multiple uses. The same applies to car oil, the more miles you drive on it, blowby increases. This results in more unburned fuel into the crankcase, eventually diluting the oil. The cause a break down in the oil purity, which means more tear and wear on your engine, and an accelerated engine problems. The wear will result in loss of performance, lower fuel economy, increased emissions and oil consumption.

Therefore, for maximum protection to your investment you should change the oil every 3,000 miles or three months.Visit my website if you are looking for

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Wednesday, June 20, 2012

Best Cover Letters For Getting Job Interviews

There's no doubt about it. People who write the best cover letters get the best job interviews. Research shows that the most effective, cover letters have a number of common characteristics. They follow a 3-part format that consistently garners positive results and earns the job applicants who wrote them highly sought after job interviews.

Even if you're not a great writer, you can write great cover letters by following the format listed below. Use this format to write the best cover letters for getting job interviews. If you write your cover letter and still aren't comfortable with the result, have no fear. The link at the end of the article offers cover letter writing services and software that may assist you.

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But first things first...

Best Cover Letters For Getting Job Interviews

1. Grab Attention in Your First Paragraph is the first tip to writing best cover letters for getting job interviews.

Hiring managers review hundreds of cover letters and resumes for every job they fill. To get attention, your cover letter must stand out. Here are examples of effective and interesting first paragraphs. Choose the one that works best for your situation and modify it to suit your needs.

State how your skills and experience match the job description and would be a benefit to the organization.

Example: After graduating from Northeastern University with a B.S. in Computer Graphic Technology, I spent the summer interning in New York City at Sunrise Communications. During that time, I brainstormed ideas and story concepts with Sunrise's Creative Team. I drew detailed storyboards that formed the basis for local and international TV advertisements. At Sunrise, I learned to share ideas, accept criticism and problem-solve in a high-pressured environment. Example: In response to this opportunity, I would like to call attention to my experience in producing and directing numerous PR events throughout Orange County as well as my large network of both celebrity and national media contacts. Example: Since graduating from Simmons College Prince Program of Retail Management, I've been involved in all aspects of retail, from front-of-the-store management and training to inventory planning, buying, and merchandising. I have worked in both specialty and mass markets and have broad-based experience dealing with customers, fellow employees, management, and vendors. I thrive in a fast-paced environment and feel energized by the thought of helping manage the L.L. Bean Women's Department.
If you've talked with the hiring manager, use the first paragraph to remind her of the conversation.

Example: Thank you for calling me about the Character Animator position posted on Pixar's website. I enjoyed talking with you and learning more about this position.

If appropriate, don't be afraid to name drop.

Example: Henry Smith, who supervised my work as a summer intern with your firm, recommended that I apply for the position of Associate Attorney.

Mention something you know about the organization.

Example: I read the June 10th issue of The Kentucky Sun with great interest. The article, "How One Restaurant Makes a Difference" applauded Pannucci's contribution to the Good Shepherd Food Bank. I believe my experience as a pastry chef as well as my work on the Eastside Food Pantry's Board of Directors makes me a perfect candidate for the position of Pannucci Head Pastry Chef. Example: Cuddledown's branded voice is recognizable and respected; its high-quality products are well positioned in the market. I would welcome the chance to develop and execute marketing strategies to increase sales and distribution of the company's products.

Get their attention by asking a question.

Example: Are you looking for a self-motivated individual who has organized large-scale events and significantly improved customer retention?
2. Keep Their Attention in the Middle is the second tip to write best cover letters for getting job interviews.

As you write, keep the company's point of view in mind. Try to anticipate what the hiring manager is looking for and include that information. If you have an employment gap or some other item on your resume that you think the hiring manager will question, succinctly and without apology, answer the issue in the middle section of your cover letter.

In the middle section of your cover letter, tell how your education and experience match the job description. Use specific examples to show how your skills meet the job requirements. .

Example: To manage this department, I would call on my experience at Jordan Marsh as the Liz Claiborne Department Manager. There, I merchandised product and motivated my sales team to generate the highest company-wide sales volume for dress collections. I am a natural sales person and definitely "have a knack" for merchandising and visual presentation. Example: Throughout my years as a caseworker, I have helped many clients identify and apply for jobs that match their skill sets. I believe my dedication to the people I serve and my ability to identify and match their strengths to the job market makes me the perfect candidate for Employment Specialist position at Crossroads Community Services.

If appropriate, mention specific goals you have accomplished.

Example: While at Nordstrom's, I motivated my team to exceed department sales goals of .2 million annually. The team generated the highest company-wide sales volume for the dress collection. Example: While providing administrative support to the Director of Marketing and Sales, I reduced company travel expenditures by ,000 in my first three months by renegotiating contracts with the department's suppliers.
3. End your Cover Letter with an Action Follow Up and a Respectful Close is the third tip for writing best cover letters for getting job interviews.

Your closing paragraph or sentence should encourage action.

·Example: As requested, I have enclosed my resume for your review. I look forward to discussing my qualifications and learning more about the position. Please contact me at 555.555.5555 or by email at dede@afewgoodwords.com with any additional questions. Thank you for your time and consideration.

End your letter with a respectful and professional close. "Sincerely yours" or "Respectfully yours" works well.

That's it. Use this 3-part format to write best cover letters for getting job interviews. If you do, you'll end up with a cover letter that will stand up to the competition and get you the job interviews you deserve.

Best of luck in your job search.

Best Cover Letters For Getting Job Interviews

Want to learn more about writing amazing cover letters that will get you the job interviews you crave? Check out http://www.squidoo.com/how-to-write-the-best-cover-letter for more articles and resources.

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Friday, June 15, 2012

Competency Based Interviews - 6 Steps to Success!

Competency based interviews are intended to get the best from you, the candidate, whilst also fulfilling the needs of the organisation to get the very best person for the job. There are some easy steps to make the most of yourself and have a much better chance of success.

Remember that competencies are there to help you and they provide a guide-map for your competency based interview success!

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Competency Based Interviews - 6 Steps to Success!

(c) 2008 Martin Haworth is the author of Super Successful Manager!, an easy to use, step-by-step weekly development program for managers of EVERY skill level. You can get a sample lesson for free at http://www.SuperSuccessfulManager.com

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Wednesday, June 13, 2012

8 Tips on How to Excel In Job Interviews

You have done the hard work of completing the application form or CV and you find out that you have the interview for a job you are keen to land. Often when it comes to the interview stage people perform well below their best. Yes nerves are a factor and everyone has them.

So how can you excel in interviews? Here are my 8 top tips.

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1. Be prepared. So often candidates turn up for interviews ill prepared. They have not found out about the company, its issues and challenges and plans for the future. Take the time to do this and you will be off to a flying start

8 Tips on How to Excel In Job Interviews

2. Think about possible questions that might be asked. Strange as it may seem, by spending a couple of hours jotting down possible questions and answers you can probably be prepared for about 50% of the questions that are asked. You might not get the exact question but most likely will get a variation on the theme

3. Listen effectively. If you are going to give a good answer you need to listen to the question being asked. Doing so will enable you to give a powerful and structured answer to the question

4. Be succinct. When you are answering questions, what you are aiming to do is give the interviewer confidence that you know what you are talking about- not to give a verbal thesis. For example, imagine the interviewer asks you what are the greatest challenges in managing a team? You could talk for ever. Instead try delegating effectively, keeping people motivated and balancing time spent managing and doing. If the interviewer wants more they will ask

5. Be honest. A typical question is what are your weaknesses? Don't under any circumstances say you don't have any. At the same time don't shoot yourself in the foot. Try something like I see weaknesses as opportunities for development. Some of the areas I am working on right now are....

6. Remember it is a two way process. Candidates often forget that the interview is as much about them finding out if this is a company and people they could work with as it is the interviewer finding out if you could do the job and fit in

7. Have 2 or 3 good questions to ask them. Good interviewers will always give candidates the chance to ask questions. Poorly prepared candidates will ask about pay, holidays, benefits. Candidates who excel will ask about what it is like to work there, how the company will contribute to their development, future plans for the business and individuals over the next few years

8. Ask for feedback. Whether you get the job or not ask for feedback on what they liked about you and what was missing. Good employers will take the time to give feedback

At the end of the day, what makes you stand out are the small but important things. So pay attention to them and go forth and excel in your next interview.

8 Tips on How to Excel In Job Interviews

Duncan Brodie is a Leadership Development Coach and Management Trainer at Goals and Achievements http://www.goalsandachievements.co.uk

He specialises in helping accountants and professionals to make the transition from technical expert to manager and leader

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Sunday, June 10, 2012

Write Your Family History - 50 Questions You Must Ask Parents Or Grandparents Before They Die

No one expected it.

While climbing into his hot tub, my healthy 87- year-old father-in-law slipped, fell, and broke a rib. He began internal bleeding that the doctors couldn't stop. In two weeks, Gene was gone.

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Fortunately, we had taken time a few months earlier to record Gene's life story, and discovered some amazing facts. He was a semi-pro baseball player, a fine watercolorist, and a US Marine. As a marketing executive for Kaiser and later Del Monte, he worked on national advertising campaigns with mega-stars of his day, including Joan Crawford, Debbie Reynolds, Stan Musial, Lloyd Bridges and others.

Write Your Family History - 50 Questions You Must Ask Parents Or Grandparents Before They Die

We recorded Gene's life story on two occasions: once at a small family dinner, then during a living-room interview a few months later.

We transcribed the audio files of the recordings, added pictures, and then uploaded the whole package to a new free web site that helps people write great personal and family stories. (See resource section,below). Gene's family and friends can view his story and add comments or photos if they wish. The profile that we co-created with Gene is a celebration of his life. It's also a direct, meaningful connection with his daughters and their grandchildren. Anyone can create a life story for themselves or a loved one. It's as simple as setting aside some time and doing some careful listening.

I've helped hundreds of people across the US, Canada, and Mexico capture their life stories. Based on hundreds of hours of interviews, I've boiled down my experience into three key tips, and the 50 most productive questions you can use for success.

Success Tip #1: Pre-Interview Preparation is Key

To get the most from your family history session, be as prepared as possible.

. Inform the subject of the purpose of the interview, who will see it, and how it will be used · Prepare your questions in advance · Set aside a quiet time and place free from interruptions

· It's a good idea to use a voice or video recorder; test all equipment thoroughly before starting

· It's often useful to use a tape or digital recorder and transcribe the dictation

· Photos, mementos, or other visual aids are great memory-joggers. Ask your subject to prepare some in advance

· Listen attentively and gently; ask questions of clarification

· Don't try to force the subject into something they are uncomfortable discussing

Success Tip #2: Be Flexible and Creative

When I first started doing life story interviews, it seemed as if people spent the majority of time talking about their early days. As I got more experience, I began to realize that most people have one, two or possibly three key defining times in their lives. For many, it's childhood. For a lot of men, it's WWII, Korea, or Vietnam. The defining moments emerge like finding a gold nugget in a streambed. Be sensitive to these defining moments and episodes. Listen extra-carefully, and ask questions. Often a deeper portrait of an individual emerges, laden with rich experiences, values, beliefs, and layers of complexity. If you don't complete the interview in one sitting, set a date to resume your conversation later

Success Tip #3: Organize Life Stories into Chapters

Most people (yes, even shy ones) love to be the center of attention and share stories from their lives. There are two challenges for a family historian. The first is to capture the stories in a structured, logical way. The second is to make sure that the stories are as complete as possible and contain facts (names, dates, places), fully-drawn characters, a story line, and perhaps even a finale. The GreatLifeStories web site divides the life experience into 12 "chapters" that follow the progression of many lives. On the web site, each chapter contains anywhere from 10 to 25 questions. (Below, I've selected the 50 questions that usually get the best results). Don't worry; you don't have to ask them all. In fact, after one or two questions, you may not have to ask anymore-the interview takes on a life of its own.

The most important objective is to make sure you cover as many of the chapter headings as possible. The chapter headings are logical and somewhat chronological in order: Beginnings, School Days, Off to Work, Romance and Marriage, and so forth. Feel free to add your own chapters, as well. The 12-chapter system is a great way to organize both the interview, as well as the life story write up, video, or audio recording.

CHAPTER 1: In the Beginning

1. What were your parents and grandparents full names, dates of birth, places of birth.

2. What were the occupations of your parents?

3. How many children were in your family? Where were you in the lineup?

4. Generally speaking, what was your childhood like?

5. What one or two stories do you remember most clearly about your childhood?

6. Are there any particularly happy, funny, sad or instructive lessons you learned while growing up?

CHAPTER 2: In Your Neighborhood

1. What was it like where you grew up?

2. Describe your most important friendships

3. Where and how did "news of your neighborhood" usually flow?

CHAPTER 3 School Days

1. Be sure to capture names and dates attended of grammar, high, colleges, trade or technical schools

2. What are your earliest school day memories?

3. Are there any teachers or subjects you particularly liked or disliked?

4. What did you learn in those first years of school that you would like to pass along to the next generation?

5. Were you involved in sports, music, drama, or other extra-curricular activities?

CHAPTER 4: Off to Work

1. What did you want to be when you grew up?

2. What was your first job, and how did you get it?

3. What was your first boss like? What did you learn from him or her?

4. Did you leave? Quit? Get promoted? Get fired?

5. Were you ever out of work for a long time? If so, how did you handle it?

CHAPTER 5 Romance & Marriage

1. What do you recall about your first date?

2. How did you know you were really in love?

3. Tell me how you "popped the question," or how it was popped to you.

4. Tell me about your wedding ceremony. What year? Where? How many attended? Honeymoon?

5. Tell me about starting your family.

6. Were you married more than once? How often?

CHAPTER 6: Leisure and Travel

1. What were the most memorable family vacations or trips you can recall?

2. What leisure time activities are you involved with?

3. What are your greatest accomplishments in this field?

CHAPTER 7: Places of Worship

1. Do you follow any religious tradition?

2. If so which one, and what is it like?

3. Have you ever changed faiths?

4. What role do your beliefs play in your life today?

5. What would you tell your children about your faith?

CHAPTER 8 War & Peace

1. Were you a volunteer, drafted or a conscientious objector?

2. If you didn't serve, what do you recall about being on the home front during the war?

3. What key moments do you recall about your service?

4. What would you tell today's young soldiers, sailors and fliers?

CHAPTER 9 Triumph and Tragedy

1. What were the most joyous, fulfilling times of your life?

2. Any sad, tragic or difficult times you'd care to share such as losing a loved one, a job, or something you cared about?

3. What lifelong lessons did you learn from these tough times? Joyous times?

4. Were there any moments you recall as true breakthroughs in any area of your life?

5. If you could do one thing differently in your life, what would that be?

CHAPTER 10 Words of Wisdom

1. What have you learned over your lifetime that you'd like to share with the younger generation?

2. People will sometimes repeat aphorisms such as "honesty is the best policy." If they do, be sure to ask how they learned that life lesson.

CHAPTER 11: Funnybones

1. What were your family's favorite jokes or pranks?

2. Who is, or was, the family comedian? "Straight" man?

3. What's the funniest family story you remember?

CHAPTER 12 Thank You

1. What are you most grateful for you your life?

2. How have you taught your children to be grateful?

3. Are there items or places that mark special gratitude for the ones you love? What are they? What are their stories?

In closing, it is always a good idea to ask an open-ended question such as:" Is there anything I haven't asked about that you would care to comment on?" You'll often be surprised and delighted at the answers!

RESOURCES:

For many more tips on how to capture precious family history, visit www.GreatLifeStories.com

Write Your Family History - 50 Questions You Must Ask Parents Or Grandparents Before They Die

Mike Brozda is one of the founding members of the GreatLifeStories team. A veteran journalist, he has more than 30 years experience writing for national and international publications.

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